FAQ

• What materials are used?
• Do you offer gift packaging?
• I just placed an order – will I get a confirmation from you?
• Can I change or cancel my order after it is placed?
• I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?
• I need to use two credit cards on my online order – how do I do that?
• Will a signature be required for delivery of my order?
• Do you offer expedited shipping?
• Do you ship internationally?
• Can I combine discounts?
• Can I buy the crystals from your photos?

What materials are used?

All jewelry is nickel-free, lead-free, and plated in either rhodium or 18k gold. The stones we use are high-quality cubic zirconia or glass. For more information, please see the ‘Materials’ page.

Do you offer gift packaging?
Yes! With every order.

I just placed an order – will I get a confirmation from you?
Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship from our warehouse in Oakland Park, FL (for domestic orders with ground shipping, allow up to 2 business days), you will receive a second email that provides the UPS tracking information for your shipment. Please contact Customer Service (zahrajewelry.us@gmail.com) if you have not received your confirmation emails.

Can I change or cancel my order after it is placed?
If you have an issue with your order, please let us know as soon as possible within 24 hours. We can’t change or cancel after that time, as the warehouse has already begun processing your order.

I am ordering several items that need to be shipped to different shipping addresses. How do I indicate that?
As of right now, we are only able to accept one shipping address per order. If you need items to ship to different addresses, it would be best to place them as separate orders.

I need to use two credit cards on my online order – how do I do that?
At this time, we are only able to process one credit card per online order. (This includes Visa, MasterCard, or American Express gift cards.

Will a signature be required for delivery of my order? No.

Do you offer expedited shipping?
Yes! On the checkout page, you will see all of your available shipping options (Ground, 2 Business Day, and Next Business Day). For expedited orders to ship same-day, they must be placed before noon Eastern time. (For example, if you place an order at 2pm EST on a Wednesday with Next Business Day shipping, it will not leave our facility until the following business day (Thursday). It would be delivered to the business the day after that (Friday).

Do you ship internationally? Yes, we ship to Canada and Mexico via UPS.

Can I combine discounts?
Unfortunately, our shopping platform doesn’t allow the use of multiple discounts at once.

Can I buy the crystals from your photos? Yes! Visit The Crystal Cricket for all of your crystal needs! The owner lets you shop live through video chat via appointment.